Return Policy
UO Healthcare – UNITED ONE (GROUP) AMERICA, INC
Returns
Our return window is 15 days from the date of purchase. If 15 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
Returns are only accepted for orders shipped within the United States. Returns are not available for customers outside of the United States.
To be eligible for a return:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging.
To initiate a return, please email us at [email protected].
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email to notify you of the receipt and the approval or rejection of your refund.
If your refund is approved:
- It will be processed, and a credit will automatically be applied to your original payment method within 48 hours.
- Please note, depending on your bank, it may take 7-10 business days for the refund to appear in your account.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company, as it may take additional time before the refund is officially posted.
- Contact your bank, as there is often a processing period before a refund is reflected.
If you’ve done all of this and still haven’t received your refund, please contact us at [email protected] or call +1 866 342 7969.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at [email protected].
Ship your item to:
United One (Group) America, Inc.
P.O. Box 48000
Atlanta, GA 30362
Shipping
To return your product, please mail it to:
United One (Group) America, Inc.
P.O. Box 48000
Atlanta, GA 30362
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please send tracking information for all returns. We do not guarantee receipt of returned items without tracking.
If you have any questions or need assistance with a return, please contact us at:
Email: [email protected]
Phone: +1 866 342 7969